We hope that you love the items you purchase but we know occasionally things can go wrong, so if there is something that isn’t right with what you’ve ordered please inform us. We will replace the product If the item that you received was:
● Damaged or faulty
● Not what you ordered
We will replace the item free of charge. However the items must be unused and have their tags still in place. We will not replace products, if the tags have been removed.
You have the option of the following:
● Exact Replacement product (if available)
● Replacing it with another product of the same value
● Refund
Please contact us before you send any product back to us.
In your correspondence with us please let us know the following information:
1. Your name
2. Your order number
3. Your address
4. The reason for your return
5. Whether you would prefer a replacement product, or refund.
Please contact us within 7 days of receiving your order. Once we hear from you we will let you know the address to send the products back to and the procedure.
Cancellations
If you’d like to cancel your order please contact us as soon as possible. We try to be efficient and get your order out as soon as we are able, so it may be too late to cancel. In those cases we will inform you of the process that’s involved if you still wish to cancel your order.
Need help?
Contact us at contact@miles2smile.org for questions related to refunds and returns.
